SHOPPING INFORMATION

Can this product be shipped to my country?

(1) Delivery is only applicable to the continental United States, Canada，Mexico, Europe, the United Kingdom, Australia, Japan.

(2) Due to increased transportation costs, we no longer provide transportation services to Alaska and Hawaii, Guam or PR.

What is the delivery cost for ordering from your online store?

(1) If you are within our free shipping address range, you can enjoy free shipping service;

(2) If you are not within the range of our free shipping address, we will charge the shipping fee based on the weight of the package.

How long does it take for delivery?

(1) If it is delivered in a local warehouse, you can usually receive the goods within 2 to 5 working days after you place the order (excluding weekends and Chinese legal holidays);

(2) If it is delivered from the China headquarters, you can usually receive the goods within 7 to 15 working days after you place the order.

(3) Overseas warehouse addresses: the United States, the United Kingdom, Japan and most of Europe.

RETURN INFORMATION

What should I do if I receive a damaged or wrong product?

(1) If the product is damaged or wrong, please send the video to service@sorakoshop.com, we will deal with your problem in time;

(2) If the damage is severe, we will reissue or refund you in time.

Can I change or cancel my order at any time?

(1) Due to the system delivery cannot change the order information, you cannot cancel the order by your side. If there is a problem with the order, you can contact us via e-mail, we will cancel the order and refund to you.

(2) If this item you purchased has shipped, you can contact us via e-mail. We will help you return and exchange the item.

ORDER INFORMATION

What is the order acceptance process?

You will receive at least two emails after placing the order:

(1) One is an order confirmation email sent to you to confirm your order details;

(2) One is a shipping confirmation email sent to you, including your order number, carrier information, date and time of placing the order, order status, and tracking number of the shipped product.

What is ``package tracking`` in my orders?

You can track your items on the carrier's official website based on thepackage tracking number.

When will I receive a reply to the email I sent?

We will have professional customer service to handle the email, and will reply to you within 24 hours of receiving the letter under normal circumstances.

DISCOUNT INFORMATION

Do you offer discounts or discount codes?

(1) We will provide discounts or discount codes from time to time. You can always follow our sales page to get discount information, or you can email our customer service to get discount codes.

(2) For new users, we offer an 8% discount.